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| It is our goal at MJ Crafts Design Studio to make your visit and shopping experience an easy and enjoyable one. In this section you will find the answers to the most frequently asked questions by our loyal customers. If you don't find an answer to your questions here, or if there is anything else we can do to help you, please email by clicking customer support. DOUBLE CLICK ON THE QUESTION TO GET TO THE ANSWER! 1. How is the Eggypiece created? 2. What are your payment options? 3. Do you ship internationally, or only to the states? 4. What are the shipping rates? 5. What is the delivery time? How long will it take for my order to arrive? 6. Can I get a printed catalog? 7. What kind of packaging do you supply? Do you offer gift wrap? 8. What is your warranty? How do I return an item? 9. What is your privacy policy? Do you sell the email addresses? 10. Is PayPal safe to use? 11. Should I receive an item identical to the photograph? Can't find your answer here? Please contact us. We will answer immediately. |
| #8 What is your warranty? How do I return and item? MJ Crafts Design Studio strives to provide its customers with the best, quality created crafts and art creations, and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern regarding your purchase, please contact us immediately. - We provide a 14 day money back guarantee - Any items broken during shipment will be replaced after we receive the original piece back - If you would rather have your money back, return the piece and we will refund you - You MUST first contact us, BEFORE returning the art creation - The creation MUST be returned in the original packaging with all the same packaging protection (foams, etc) that was included when you received the package - A note MUST be included stating the reason for the return |
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